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First Screenshots System Center “Service Desk”

Adam, posting at the Service Desk weblog, announces that the marketing department of Microsoft just posted the first official Service Desk piece of literature. In the document, Microsoft talks about IT Service Management Automation and the role that Service Desk will play in the System Center family.

Adam also states that while the current working title is "Service Desk", Microsoft internally references it to SDv1 - as Microsoft product names are inevitably subject to change throughout the product development cycle. In the document, Microsoft has released two screenshots of the upcoming product (click on the picture for full version):

Automating IT Service Management with System Center